Cancellation & Refund Policy

Cancellation & Refund Policy

 

Not Satisfied with Your Product?

 

  • Return items in original condition within 7 days of receipt. Only valid for items purchased from GRIPP’s online store.
  • For wrong products received, request a replacement within 48 hours of delivery. The replacement will ship within 72 hours. If unavailable, store credit will be issued.
  • GRIPP does not offer refunds; only replacements or store credit for unsatisfactory items.
  • Products must be in perfect, sellable condition for replacement. GRIPP will not replace products that are not in sellable condition.

 

 

Cancellation Policy:

 

  • Cancel your order before it is shipped for a full refund.
  • If the order has been shipped but not yet delivered (due to courier issues), you may still request a refund. The refund will be processed once the item is returned.
  • GRIPP may cancel orders in rare cases (e.g., unavailable courier service, out-of-stock items, unconfirmed COD orders).
  • COD orders will be canceled if confirmation attempts fail after 3 tries.

 

 

Return & Refund Policy

 

  • Eligible returns must be in “as-new” condition, with original packaging and all accessories, within 7 days of delivery.
  • Refunds will be issued for items returned in original condition.
  • Original shipping charges are non-refundable. GRIPP does not arrange reverse pickups.
  • Returns must include proof of purchase, photos, and unboxing video to support claims.
  • Once received and inspected, a refund will be processed within 10-15 business days.

 

 

Note:

 

  • GRIPP is not liable for lost or stolen packages during return transit. Use a mailing service with tracking.
  • Products must be in resalable condition, with protective films intact.
  • Unboxing video is required for any refund claim.

 

 

Situations Where Refunds Will Not Be Issued:

 

  • Items not in original condition, damaged, or missing parts due to reasons other than our error.
  • Requests made after 7 days of delivery.
  • Items purchased from authorized retailers (contact the original seller directly for returns).

 

 

Faulty Product?

 

  • All products are covered by a warranty from the date of purchase. Visit our Shipping & Warranty page for more details.

 

 

Cancelling or Amending Orders:

 

  • Orders cannot be canceled within 24 hours of placing the order. For unwanted items, please refer to the return policy above. Return shipping costs are the customer’s responsibility.

 

 

For Further Assistance:

 

  • Contact customer support at care@technolifeindia.com. Available Monday - Friday, 11 AM - 5:30 PM IST (excluding holidays)